Policies

Appointments are completely confidential. Any information regarding your health will only be released upon written request and your written permission.

We respect all information whether you are a client or not. We do not sell our mailing lists. If you are a client, all information, including personal and financial, will be protected.

Regarding all services:

You are visiting us with a specific goal. We are confident you will accomplish that goal.

With that mind, please be aware we have a cancellation policy structured, not only for your benefit, but anyone we may have turned away during the availability of your appointments.

Please arrive on time for your appointments. If you are late, you will receive the remaining time you have, if possible, at full price. This prevents our schedule from falling behind.

If you need to cancel an appointment, please inform us as soon as possible. You are charged half-price unless cancelled 36 hours previous to the appointment.
If you cancel five hours or less before your appointment or no show, you will be charged full price for your entire appointment.

If we find someone to take your appointment for you, you will be only be charged 25 percent of your services. If you find someone to take the appointment for you, you will not be charged, assuming the replacement can assume all services scheduled, or replace with comparably-priced services.

If we cancel for any reason, you will receive a credit equal to half of the service(s) . If we are late, we will give you the option to reschedule or take the remaining time at a discount for the remaining time depending on how much time is left.

You are receiving therapeutic services. Any sexual misconduct or harassment, words or actions, will not be tolerated.

Before Laser Appointments:
It is necessary to make sure you are a proper candidate for laser. Please see laser forms to properly determine if you are. Please let us know if you had laser hair removal treatments in the past. You may use ice/aspirin to accelerate pain relief during your appointment. You must shave all areas for treatments. Any amount of shaving we do requires a $75 fee.

During your appointments:
You will feel various sensations while the laser hovers your skin. We can stop if you need it during the session to recoup as needed.
After your appointments:
We will apply sunscreen to any exposed ares (if necessary) and a cooling/calming gel. You may purchase additional of either product if you would like.

The cooling gel helps relieve pain as well as itching that may occur. You may notice your skin has a rash appearance for a few days. Please let us know if it lasts longer than a week.

Gift cards:
Most of our gift cards do not carry an expiration date. However, we occasionally off them at a discount for a limited time. Information is included with all gift cards received as to how to redeem and if/when they expire.

If expired, we may honor the card at half price (if credit), at our discretion.

Donations:
We are always glad to help with a donation for raffles and auctions. However, we reserve the right to determine what's best for us what to offer as a prize. Any gift card will have an expiration date of three months from the event date.
Donation may be in the form of a gift card and/or product.